What We Do
The H.O.M.E. Program brings health and social services directly to individuals who are unhoused, insecurely housed, or newly at risk of homelessness. Services are provided in shelters, encampments, and other locations across the city.
An interdisciplinary team from the London InterCommunity Health Centre and partner agencies—including CMHA Thames Valley, Regional HIV/AIDS Connection, and London Cares—provides:
- Episodic health care
- Harm reduction
- Support with substance use
- Mental health care
- Basic needs assistance
- Wrap-around social services
Who is it for?
- Individuals who are unhoused or insecurely housed
- People newly at risk of homelessness
- Disconnected from traditional health care
- People living with substance use or mental health challenges
How to Access
- Drop-in to the HOME Bus at 446 York Street on Tuesdays
- Connect with an Outreach Worker in the community Monday–Friday
- No appointment or health card required
Frequently Asked Questions
What is the H.O.M.E Program?
The Health Outreach Mobile Engagement (H.O.M.E) Program provides a multidisciplinary, multi-sectoral mobile response to improve the health outcomes and health equity of highly marginalized individuals in London.
Which population does the program serve?
The H.O.M.E Program serves individuals who are experiencing homelessness, are insecurely housed, or are clients rostered with the London InterCommunity Health Centre.
Which services are offered?
Medical care (triage and assessment, episodic care and prescribing, wound care, flu shots, treatment for infections)
Harm reduction support (equipment, supplies, services, and information)
Relationship-building and engagement
Infectious disease testing (HIV/AIDS and Hepatitis C)
Healthcare system navigation and linkage (e.g., mental health care, support accessing services, support accessing hospitalization if needed)
Social service system navigation, linkage, and form assistance (e.g., housing, income)
Housing support
Provision of basic needs (as available: food, water, clothing, hygiene products)
Real-time referrals to agency and community partner services
Peer support and referrals to the Recovery Community Centre
What are the guiding principles?
The program operates within an anti-oppression, anti-racism, and health equity framework, guided by:
Non-punitive approach: Challenges are addressed through support and dialogue—never through discharge from the program.
Participant-led, participant-centred care: Services are designed to meet clients’ current goals in the safest and most compassionate way.
People who use drugs are experts: They understand the culture of drug use and their own needs. Their input is essential to program development.
Harm reduction: Recognizes that drug-related harms are driven by criminalization. Clients’ autonomy and choices are respected.
Low-barrier care: Care is accessible and flexible. Team members problem-solve and collaborate to meet needs.
When and Where are services being offered?
HOME Bus: Tuesdays at 446 York Street (Carepoint), 9:00 AM – 3:30 PM
Outreach: Community-based Monday to Friday
For more information contact Stephanie McCulligh, H.O.M.E Coordinator/Systems Navigator at SMcCulligh@lihc.on.ca or call 519-660-0874 ext 1356.
See below for the HOME website:
In partnership with:
Additional Information
The H.O.M.E. Program is grounded in anti-oppression, anti-racism, and health equity principles. Partners collaborate to reduce barriers to care and support individuals through a participant-led model.
The program was awarded the Pillar Community Innovation Award for its collaborative approach to outreach.
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Physiotherapy
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